Shipping policy
At Myconfort, we are committed to providing you with a smooth and satisfying shopping experience. Below are the details of our shipping policy to ensure you receive your orders in the best conditions.
1. Order Processing Times
All orders are processed within 1-3 business days after confirmation. You will receive a notification email once your order has been shipped.
2. Shipping Methods and Delivery Times
We offer several shipping options to meet your needs:
- Standard: Delivery within 3 to 10 business days.
- International: Delivery within 10 to 21 business days, depending on the country.
Delivery times may vary depending on your location and logistical conditions.
3. Shipping Fees
Shipping fees are calculated based on your location, the weight, and the size of the items ordered. The exact fees will be displayed during checkout.
4. Order Tracking
Once your order has been shipped, you will receive an email containing a tracking number and a link to track your package in real-time.
5. Delivery Areas
We currently ship to the following countries: South Africa, France, Allemagne, Italie, Espagne, Pays-Bas, Belgique, Suède, Pologne, Grèce, Autriche. If your country is not listed, feel free to contact us for more information.
6. Delivery Delays
While we strive to meet delivery timelines, delays may occur due to factors beyond our control, such as weather conditions or logistical disruptions. In such cases, we will keep you informed.
7. Undelivered or Lost Orders
If your order does not arrive within the expected timeframe or appears lost, please contact our customer service team at myconfort.store@gmail.com with your order number. We will do our best to resolve the issue promptly.
8. Return and Exchange Policy
For more information about our return and exchange policy, please visit [Link to Return Policy].
We are here to assist you with any questions or concerns regarding the shipping of your order. Contact us at myconfort.store@gmail.com or via [Link to Contact Form].
Thank you for choosing us,
The Myconfort Team.