Return policy

Return Policy

At MyConfort, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure a worry-free shopping experience.

1. Return Eligibility

  • Returns are accepted within 30 days from the date of receipt of your order.
  • Items must be unused, undamaged, and returned in their original packaging with all tags intact.
  • Sale, customized, or clearance items are not eligible for return unless there is a manufacturing defect.

2. Return Process

  1. Contact Us: Before returning a product, please contact us at myconfort.store@gmail.com. Provide your order number and the reason for the return.
  2. Instructions: We will provide detailed instructions on how to return the item, including the return address.
  3. Shipping: Carefully package the item to prevent damage during transit. Return shipping costs are the customer’s responsibility, except in cases of defects or errors on our part.

3. Refunds

  • Once we receive and inspect the returned item, we will notify you of the refund status.
  • Refunds are processed through the original payment method within 5 to 10 business days.
  • Initial shipping costs are non-refundable unless the item was defective or an error occurred.

4. Exchanges

  • If you wish to exchange an item, please follow the same process as for returns and place a new order for the desired product.

5. Non-Returnable Items

Certain items cannot be returned:

  • Opened hygiene or personal care products.
  • Gift cards.
  • Digital or downloadable products.

6. Defective Products or Order Errors

If you receive a defective product or an incorrect order, please contact us within 7 days of receipt. We will resolve the issue by offering a replacement or a refund at no additional cost.

7. Contact

For any questions regarding our return policy, please contact us:

We are here to assist you and ensure that your experience with MyConfort is as pleasant as possible. Thank you for choosing us!